Here at MOMOT, we take pride in ensuring that your goods are packed carefully and arrive safely to your nominated delivery address.
MOMOT will only accept returns, process refunds, or exchange goods if we are contacted or notified within 7 days of you receiving the goods at your nominated delivery address.
Upon us receiving the notification of damage or a manufacturing defect, we may request photographic evidence of the particular product that has the issue. We will review this photo and contact you to discuss your options in relation to the product issue.
If your goods received turn out to be damaged or defective, we will endeavour to replace the goods but this is always subject to availability. You will be given a full refund or store credit upon you returning the damaged item back to us.
MOMOT will only issue refunds, exchange products and/or issue store credits if the defective item is returned to us in exactly the same condition it was received by the customer.